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Services


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Services


Our Services

 

  • SERVICE USER INVOLVEMENT, Experts by Experience AND CO-PRODUCTION

Our service user involvement structures have been recognised by NHS England as being "Extremely innovative".

The NHS Five Year Forward View details the importance of engaging with service users, communities and people in new ways, involving them directly in decisions.

We think the people using services should be at the heart of the service and every decision made that will have an impact on them.

We specialise in assisting services on how to involve service users, Experts by Experience and carers in Governance, Operational/Strategic meetings and management decisions as well as more advanced Service User Councils/Committees as well as assistance with training service users to participate in recruitment panels and internal training. 

We are often involved in anything from large projects or initiatives to simply delivering training or speaking at events and conferences.

 

  • JTI Reviews (Bespoke Quality and Compliance Assurance)

Our JTI Reviews sees a team consisting of Clinical Advisors and Experts by Experience reviewing a service from the ground up, leaving no stone unturned and producing a report with detailed recommendations.

Our reviews are not to tell services about problems that they perhaps already know about but to provide solutions and practical assistance in transforming them for the better.  We think that services can be compliant with regulations and the appropriate guidance without losing focus of the main aims of being caring and compassionate as we recognise that services sometimes struggle to find the right balance..

To find out more about our JTI Reviews please scroll down or click here

  • Independent Investigations AND SAFEGUARDING REVIEWS

We are an external organisation who can provide unbiased feedback and constructive criticism on internal investigations which can help make sure your report is able to stand up to scrutiny. 

 

  • Assistance with implementing Guidance

We know that it is hard to implement guidelines as it is almost impossible to make guidelines about people. Everybody is different and has their own set of characteristics and personalities, people come from different cultures, backgrounds and faiths but organisations such as NICE make a really good effort to generalise guidance to make them more adaptable to individuals and specific conditions. With the assistance of our team we work alongside organisations to give the reassurance that they are interpreting and implementing  guidance correctly. 

  • Satisfaction Evaluation

We can help evaluate how happy your staff and service users are.

It is well known that happy staff make caring staff and due to recruitment and retention  being a challenge to services nationally it is important to identify what may be impacting on the workforce particularly where turnover is of a concern. 

It is known that staffing has a direct impact on people accessing mental health services (Ie. Escorts for S.17 Leave, safety, 1 to 1 time etc.) and according to the Health Service Journal, Staff happiness and organisational success are inextricably linked.

We use the usual focus groups and questionnaires but we believe in sitting down and listening to people as individuals. Our main method is speaking to staff 1 to 1 in a confidential environment where the member of staff can feel comfortable to speak openly to an independent organisation.

We can scope themes that may not have been picked up on internally. This important information gives services the opportunity to identify and remedy issues that consistently come up through the feedback. 

 

Other Services include:

  • Reducing Restrictive Practices in Mental Health Services

  • Recovery College Implementation and Improvement

  • Training such as Equality and Diversity, Alternative Restraint Techniques (non-prone), Mental Health/Capacity Act awareness and many more

  • Facilitation such as User Groups, Patient Participation Groups etc.

  • Bespoke requests and Many More

 

 

 

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JTI Facts


JTI Facts


  • We have experience of working as part of a regulatory inspection team including our Experts By Experience

  • We work with advisors who are renowned in their field of work, having extensive experience to satisfy our rigorous acceptance criteria

  • We use our own tool and methodology in determining recommendations as part of our Quality Assurance Reports

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A Helping Hand


A Helping Hand


Services we work with


Services we work with

Acute services (ACS), Hospice services (HPS). Doctors consultation services (DCS), Doctors treatment services (DTS) Long-term conditions services (LTC), Hospital services for people with mental health needs, and/or learning disabilities, and/or problems with substance misuse (MLS), Rehabilitation services (RHS), Residential substance misuse treatment/ rehabilitation services (RSM), Community or integrated healthcare, Community healthcare services (CHC), Diagnostic and/or screening services (DSS), Community-based services for people with a learning disability (LDC) Community-based services for people with mental health needs (MHC), Community-based services for people who misuse substances (SMC), Urgent care services (UCS). Residential social care. Care home services with nursing (CHN), Care home services without nursing (CHS). Specialist college services (SPC). Domiciliary care services including those provided for children (DCC). Extra care housing services (EXC). Shared Lives (formerly known as Adult Placement) (SHL). Supported living services (SLS)

Services we work with


Services we work with

Acute services (ACS), Hospice services (HPS). Doctors consultation services (DCS), Doctors treatment services (DTS) Long-term conditions services (LTC), Hospital services for people with mental health needs, and/or learning disabilities, and/or problems with substance misuse (MLS), Rehabilitation services (RHS), Residential substance misuse treatment/ rehabilitation services (RSM), Community or integrated healthcare, Community healthcare services (CHC), Diagnostic and/or screening services (DSS), Community-based services for people with a learning disability (LDC) Community-based services for people with mental health needs (MHC), Community-based services for people who misuse substances (SMC), Urgent care services (UCS). Residential social care. Care home services with nursing (CHN), Care home services without nursing (CHS). Specialist college services (SPC). Domiciliary care services including those provided for children (DCC). Extra care housing services (EXC). Shared Lives (formerly known as Adult Placement) (SHL). Supported living services (SLS)

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More JTI Facts


More JTI Facts


  • We also work with pharmacists who also have regulatory experience 

  • We work alongside charities and other 3rd sector organisations that can assist in improving awareness, training and support 

  • Everyone we work with can proudly state they work alongside the Joint Thinking Initiative

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JTI Reviews


JTI Reviews


JTI Reviews

We are an external and independent pair of eyes that pick up on things services may have missed. We know that in the vast majority of cases, services want to be the best that they can be, but sometimes struggle in some specific areas.

By bringing in our Clinical Advisors whose specialism is matched for each service, we are ensuring that we have the right people with the right experience for each of our individual JTI Reviews. We know that they would be more than happy to share best practice and how they made things work from their own experience.


Clinical advisors have specialist interests in each of their respective areas and as mentioned above, they are matched dependent on the nature of the service being reviewed.


Experts by Experience, having used services themselves and our Family Carers can not only empathise with other people who have lived experience on a personal level, but can make the whole conversation about the service more relaxing, ultimately leading to more useful and detailed information from people who may not always want to engage with clinicians. 


We speak to staff, the people who are using the service and their carers/relatives through informal chats, interviews and focus groups.
We undertake a thorough environmental check as well as determining whether rooms such as seclusion are fit for purpose. Observations play a key part in our reviews in which our Clinical Advisors observe events such as Multi-Disciplinary meetings whilst our Experts by Experience observe interactions and activities.


Various records are also reviewed including care plans with the necessary consent from people with capacity. Our methods are designed to be as least intrusive on the people accessing the service as possible and we work within the limitations of the Data Protection Act. For example, where necessary a dedicated member of staff from the service can redact personal and other sensitive information ensuring the anonymity of the person's care plan that is being reviewed.


Our aim through our recommendations is to help services go above and beyond what they are currently doing as above and beyond is what defines an Outstanding service.