SERVICE USER INVOLVEMENT, Experts by Experience AND CO-PRODUCTION
Our service user involvement structures have been recognised by NHS England as being "Extremely innovative".
The NHS Five Year Forward View details the importance of engaging with service users, communities and people in new ways, involving them directly in decisions.
We think the people using services should be at the heart of the service and every decision made that will have an impact on them.
We specialise in assisting services on how to involve service users, Experts by Experience and carers in Governance, Operational/Strategic meetings and management decisions as well as more advanced Service User Councils/Committees as well as assistance with training service users to participate in recruitment panels and internal training.
We are often involved in anything from large projects or initiatives to simply delivering training or speaking at events and conferences.
JTI Reviews (Bespoke Quality and Compliance Assurance)
Our JTI Reviews sees a team consisting of Clinical Advisors and Experts by Experience reviewing a service from the ground up, leaving no stone unturned and producing a report with detailed recommendations.
Our reviews are not to tell services about problems that they perhaps already know about but to provide solutions and practical assistance in transforming them for the better. We think that services can be compliant with regulations and the appropriate guidance without losing focus of the main aims of being caring and compassionate as we recognise that services sometimes struggle to find the right balance..
To find out more about our JTI Reviews please scroll down or click here
Independent Investigations AND SAFEGUARDING REVIEWS
We are an external organisation who can provide unbiased feedback and constructive criticism on internal investigations which can help make sure your report is able to stand up to scrutiny.
Assistance with implementing Guidance
We know that it is hard to implement guidelines as it is almost impossible to make guidelines about people. Everybody is different and has their own set of characteristics and personalities, people come from different cultures, backgrounds and faiths but organisations such as NICE make a really good effort to generalise guidance to make them more adaptable to individuals and specific conditions. With the assistance of our team we work alongside organisations to give the reassurance that they are interpreting and implementing guidance correctly.
We can help evaluate how happy your staff and service users are.
It is well known that happy staff make caring staff and due to recruitment and retention being a challenge to services nationally it is important to identify what may be impacting on the workforce particularly where turnover is of a concern.
It is known that staffing has a direct impact on people accessing mental health services (Ie. Escorts for S.17 Leave, safety, 1 to 1 time etc.) and according to the Health Service Journal, Staff happiness and organisational success are inextricably linked.
We use the usual focus groups and questionnaires but we believe in sitting down and listening to people as individuals. Our main method is speaking to staff 1 to 1 in a confidential environment where the member of staff can feel comfortable to speak openly to an independent organisation.
We can scope themes that may not have been picked up on internally. This important information gives services the opportunity to identify and remedy issues that consistently come up through the feedback.
Other Services include:
Reducing Restrictive Practices in Mental Health Services
Recovery College Implementation and Improvement
Training such as Equality and Diversity, Alternative Restraint Techniques (non-prone), Mental Health/Capacity Act awareness and many more
Facilitation such as User Groups, Patient Participation Groups etc.
Bespoke requests and Many More